We began by focusing on our audience, having already reevaluated our brand strategy and completed much of the groundwork for our new users. The website redesign provided the ideal platform to stress-test our strategies and storytelling to date.
Having mapped out user and market personas, we graphed them against our redefined brand pillars to try and understand if our pillars connected emotionally to persona groups. We quickly realised that what was good for our new consumers (Prosumers as we called them), was good for our existing B2B onsumers. This was a significant discovery as it gave us license to experiment without upsetting the status quo...to break a few egg shells.
Ideally already have one investment property and a basic understanding of the market and other property levers
To develop their property investments
To find profitable opportunities
Wealth & Security
Lack of property confidence
Lack of location planning and market knowledge
Age: 35-45
Predominately male
Primarily located in major cities
Married with dependents
With brand pillars tentatively set, we conducted extensive research of our competitors. We compared against 3 broad criteria:
We also looked further out at inspirational and best-in-practice websites. We gleaned opportunities and insights on where we could push the envelope in our industry. Aside our competitor research, we brought ourselves into the mix, looking at our own failures and learnings over the last few years.
As the research stage neared completion, opportunities started to present themselves. We grouped them under 3 themes.
We wanted to strongly tether our visual identity to our renewed pillars without loosing ourselves. In other words, don't drift too far from our current brand or our core values when reinterpreting them. A tricky balance! This led to 3 key changes:
1. Brighter, cleaner colors
We brought forward our brighter brand colours. The focused pops of colour invoked feelings of a clean-cut, simple brand and with an approachable, friendly product.
2. Gradients
The introduction of gradients spoke to our superior technology pillar. They represented the refinement, experience and confidence in our product.
3. New brand illustrations
Finally, we crafted a fresh set of brand illustrations. Many styles and iterations were explored and assessed. We settled on a borderless, flat style contrasting against vibrant colour gradients. This highlighted the interplay between complexity and simplicity.
We jumped into wires with the objective of a high conversion, tight ‘free sign up’ funnel. We were also keen to recycle where possible both in layout and in UI. This would help reduce dev time.
Early wires, represented the latter of this approach as we got bogged down, trying to resolve old website problems. But with iterations and feedback we were encouraged to break free from these limitations and embrace our new opportunities.
The major challenge in the build stage were in communicating the tremendous value of the Archistar platform in a small amount of time. Without succinct execution, all our research and strategy could be undone.
We streamlined our copywriting and introduced animation where possible, to visually demonstrate our value, simply and quickly. These feature/benefit animations were simplified versions of their in-platform counterparts to keep the viewers moving through the funnel.
Of course, no digital product is ever fully done. Here is what’s on our post-launch to do list:
1. Asset Optimisation
Some of our pages are at “peak capacity” as far as page load time. Some of our heavier animations could be optimised, analysed and or even replaced with light images. Also under consideration is animating select illustrations to increase attention to key areas.
2. A/B Testing
In our copywriting iterations we had multiple takes that were get cut. Of course none are “rejected” per se but are instead thrown onto the “We’ll A/B test it” pile. Many of these takes deserve validation.
3 Expanding the rebrand
Many of the back pages that are outside of the primary funnel need to updated with new visuals.
4. Pricing page
Our pricing structure is long and arguable too complex. Are their opportunities to help visitors compare plans in a more visual way?
All final deliverables are the intellectual property of Archistar
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